Frequently Asked Questions

  • Submitted: your order was submitted successfully.
  • Order in preparation: your order has been accepted and is being prepared for dispatch ‘7-20 working days for any abaya to be ready’
  • Shipped: your order has been shipped and is on its way to your specified delivery address

Please note you will receive an e-mail confirmation once your order is submitted. If your order is then accepted, the next e-mail you will receive will contain your shipping information.

How do I place an order?

To place an order, simply browse through our collection of designed abayas, select the desired item, choose the correct size, and add it to your cart. Proceed to the checkout page, provide the necessary shipping and payment information, and complete the payment process.

What is your return and refund policy?

If you receive an incorrect item due to our mistake, we will provide a full refund. However, if you ordered the wrong size or the item does not meet your expectations, we do not offer refunds or exchanges. It is essential to double-check the size and specifications before placing an order.

What if the item I received is damaged during shipping?

If your item arrives damaged or in unsatisfactory condition due to shipping, please contact us immediately. We will work with you to resolve the issue promptly. In such cases, a refund will be provided within 5-7 business days using the same payment method used for the original purchase.

What are the payment terms and conditions?

We accept payments through secure online payment gateways. You can pay using major credit cards, debit cards, or other accepted payment methods. Please ensure that the payment is made within 24 hours of placing the order to avoid cancellation.


Orders placed on are processed quickly, to ensure your items can be delivered to you within the shortest timeframe possible. Therefore once an order has been submitted, we cannot guarantee that we can cancel or modify your purchase at any time.
To cancel or modify any online order, please contact our Client Services as soon as possible.
For any personalisation items, unfortunately you will not be able to cancel or modify your order once it is placed.

Do you offer exchanges?

Unfortunately, we do not offer exchanges for orders. We recommend carefully reviewing the size and specifications before making a purchase to ensure you select the right item.

How can I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us through the contact information provided on our website, and we will respond to your inquiry as soon as possible.

how can I accurately measure the chest, sleeve, and length of an Abaya?

1. Measuring the Chest:

- Stand straight with your arms relaxed at your sides.
- Wrap the measuring tape around the fullest part of your bust, ensuring it is parallel to the floor and not too tight or too loose.
- Take note of the measurement in inches or centimeters. This is your chest measurement.

2. Measuring the Sleeve:

- Extend one of your arms out in front of you, parallel to the floor.
- Start measuring from the top of your shoulder, where the seam of the Abaya's shoulder would be, and run the measuring tape along the outside of your arm.
- Stop the measurement at your wrist bone or where you would like the sleeve to end.
- Note down the measurement in inches or centimeters. This is your sleeve length.

3. Measuring the Length:
- Stand straight with your feet together.
- Place the measuring tape at the top of your shoulder, where the Abaya's neckline would be.
- Let the measuring tape fall straight down along your body, and note the point where you want the Abaya to end (e.g., ankle, floor).
- Record the measurement in inches or centimeters. This is your desired Abaya length.

Remember to measure while wearing lightweight clothing that closely resembles what you would normally wear underneath the Abaya. Take the measurements multiple times to ensure accuracy, and use a flexible measuring tape for the best results.

By following these steps, you should be able to accurately measure the chest, sleeve, and length of an Abaya, helping you choose the appropriate size when shopping with us.